Langham Place Hotel, Mongkok, Hong Kong
Wins the Top Prize of the 2007 HKMA Quality Award
26/6/2007
The results of the annual HKMA Quality Award, one of the most prestigious business awards in Hong Kong, were proudly announced by Dr John C C Chan GBS JP, Chairman of the Awards Organizing Committee, during the press conference of the Award held on Tuesday, 26 June 2007 at the InterContinental Hong Kong.
Langham Place Hotel, Mongkok, Hong Kong is awarded the Gold Award in recognition of its great commitment to Total Quality Management. The Silver Award goes to CITIC Ka Wah Bank Limited. China State Construction International Holdings Limited and The Hong Kong Society For the Aged are awarded the Bronze Awards, while Hong Thai Travel Services Limited and K Wah Construction Materials are awarded the Certificates of Merit. The Special Award for SMEs goes to Richform Holdings Limited.
First launched in 1991 by The Hong Kong Management Association, the annual HKMA Quality Award aims to reward commitment in an age of change, and to bring public recognition to those organizations that have achieved outstanding standards of quality and made a lasting commitment to the process of quality management. The Award has especially developed a Special Award for SMEs last year to encourage their pursuit of Total Quality Management.
This year, the applicants coming from a broad spectrum of industries prove the reach and influence of the Award among the local business community. Commenting on the winners, the Panel of Judges and the Board of Examiners are deeply impressed with the efforts made by the winners in understanding the needs of their customers. Following are some brief but specific comments on each winner.
GOLD AWARD WINNER:
Langham Place Hotel, Mongkok, Hong Kong
There is no doubt that Langham Place Hotel really achieved "Change the face of Mongkok forever" by running the Hotel a five-star champion of Mongkok - an innovative and challenging vision and mission championed by the senior leaders and management team. The effective and innovative deployment of Total Quality Management instills the best practices that embrace quality in all aspects of the Hotel’s operation, and drives its commitment to total customer satisfaction. Despite its short history of operation, the Hotel has successfully created the differentiated advantage in the highly competitive hotel market in Hong Kong and has attained outstanding standard of performance.
SILVER AWARD WINNER:
CITIC Ka Wah Bank Limited
To maintain its competitive position in the banking industry, CITIC Ka Wah Bank has adopted the Total Quality Management model to excel in its operations. CITIC Ka Wah Bank has shown its determination and significant achievements in the criteria since being presented the Certificate of Merit of the HKMA Quality Award 3 years ago. Furthermore, the Bank has successfully implemented customer centric operations which has been well integrated into its business routines.
BRONZE AWARD WINNERS:
(Listed according to alphabetical order of company names.)
China State Construction International Holdings Ltd.
With a vision to "Serving the Community, Promoting China and Benefiting the People", top management of China State Construction International Holdings Limited has been actively involved in promoting its core values through two-way communication. Through a clear governance structure and a systematic market analysis, the company has successfully strengthened its competitiveness in the construction market in Hong Kong and has developed well to expand its business in Macau, India and Dubai.
The Hong Kong Society For the Aged
As one of the non-profit making elderly service providers, The Hong Kong Society For The Aged (SAGE) is committed to enhancing the well-being of the aged by providing tailor-made services. Since 2003, the Society has conducted the Malcom Baldrige Assessment in its journey to quality excellence. This transformation has led to impressive results. Besides meeting all service performance targets of Funding and Service Agreement and its service quality standards, it also serves the highest number of users amongst non-government organization (NGO) elderly service providers.
CERTIFICATES OF MERIT:
(Listed according to alphabetical order of company names.)
Hong Thai Travel Services Ltd.
Being the No. 1 travel agency in Hong Kong, Hong Thai has its secret recipe to succeed. Quality service with explicit guarantee commitment helps differentiate itself from its competitors. Its innovation and undivided focus on human resources development also sets the company further apart. Consequently, Hong Thai has been rewarded for numerous successes and recognitions in various arenas such as marketplace, branding, customer services, quality and social responsibility since its establishment in 1966.
K Wah Construction Materials
K Wah Construction Materials is a leading company in the industry. Its business covers the manufacture, sales and distribution of quality construction materials which are marketed in Hong Kong, Macau and the Mainland. The company has envisaged a change of corporate culture from "Family Enterprise" to "Enterprise Family". Despite Hong Kong`s economic downturn, the company still managed to maintain a remarkable turnover and profit in the past years, fully reflected its good work and excellence.
SPECIAL AWARD FOR SMES:
Richform Holdings Limited
As the exclusive master distributor of one of the worldwide leaders of purified drinking water system products in Hong Kong, Richform Holdings Limited has managed to maintain a steady business growth in the past few years. The company believes that business success depends on its strong healthy relationships with stakeholders. With "Success through Sincerity" as the main vision, senior management acts as a role model to ensure the whole company shares the same core values.
The Award`s Panel of Judges include:
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Dr The Hon David K P Li GBS JP, Chairman & Chief Executive, The Bank of East Asia Ltd (Chairman); |
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Mr Giovanni Angelini, Chief Executive Officer & Managing Director, Shangri-La Hotels and Resorts; |
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Mr Alfred W K Chan BBS, Managing Director, The Hong Kong and China Gas Co Ltd; |
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Dr John C C Chan GBS JP, Managing Director, Transport International Holdings Ltd; |
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Prof Edward K Y Chen GBS JP, President, Lingnan University; |
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Dr Philip N L Chen SBS JP, Chairman, John Swire & Sons (China) Ltd, and Deputy Chairman, Cathay Pacific Airways Ltd; |
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Mr Joseph Yu, Managing Director, Fuji Xerox (Hong Kong) Ltd; |
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Mr James E Thompson, Chairman, Crown Relocations; and |
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Dr Lawrence T Wong, Council Member, The Hong Kong Institute of Directors. |
The Board of Examiners this year comprises:
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Professor Matthew Yuen, Director of Technology Transfer Centre, Hong Kong University of Science and Technology (Chairman); |
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Mr Cliff Cheung, Senior Network Support Manager, Network Support Centre, Hang Seng Bank Ltd; |
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Mr Lewis Ho, Chief Engineer, Electrical and Mechanical Services Department, HKSARG |
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Ms Jenny Lam, Manager Business Improvement, Cathay Pacific Airways Ltd; |
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Ms Katherine Lau, Manager, Quality & Customer Satisfaction, Fuji Xerox (Hong Kong) Ltd; |
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Mr Ray Lau, Administration Director, Glorious Sun Enterprises Ltd; |
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Mr Leung Ping Him, Technical Training Manager, The Hong Kong and China Gas Co Ltd; |
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Mr James Ma, Senior Quality Manager, Synergis Management Services Ltd; |
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Mr T C Shea, Manager, Quality Assurance, CASCADE Limited; and |
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Mr John Yeung, Assistant Vice President - Operations, Asia Pacific Life Operations, American International Assurance Company, Limited. |
Members of Organizing Committee include:
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Dr John C C Chan GBS JP, Managing Director, Transport International Holdings Ltd (Chairman); |
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Mr Fan Cheuk Hung, Managing Director, Synergis Management Services Ltd; |
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Mr Roger Lai JP, Former Director, Electrical and Mechanical Services Department, HKSARG; |
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Mr Liu Guo Yuan, Executive Vice Chairman & President, COSCO (Hong Kong) Group Limited; |
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Mr Perry Mak, Publisher, Group Managing Director and Executive Director, Hong Kong Economic Times (Holding) Ltd; |
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Mr David Mong, Managing Director, Shun Hing Electronic Trading Co Ltd; |
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Mr Alan Wong, Senior Vice President - Programme, Asia Television Limited; and |
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Mr Aaron Yim, Managing Director, Ricoh Hong Kong Limited. |
The 2007 Award is sponsored by:
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3M Hong Kong Limited; |
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Hong Kong L. P. Gas (Holdings) |
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Cathay Pacific Airways |
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Ltd; |
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Limited; |
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Hong Kong Maxim`s Group; |
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COSCO (HK) Shipping Co., |
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Ketchum Greater China; |
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Limited; |
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The Kowloon Motor Bus Co |
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Exxon Mobil Energy Limited; |
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(1933) Limited; |
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Glorious Sun Enterprises Limited; |
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Mainland Headwear Holdings Limited; |
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Guoco Group Limited; |
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Manfield Coatings Co Ltd; |
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The Hong Kong and China Gas |
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Shangri-La Hotels and Resorts; and |
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Company Ltd; |
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Synergis Management Services Ltd. |
Document Management Sponsor: Fuji Xerox (Hong Kong) Ltd
Media Sponsors: Asia Television Limited and Hong Kong Economic Times
Trophy Sponsor: Just Gold Company Limited
For more information, please visit the website of the HKMA Quality Award at:www.hkma.org.hk/qa
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Issued by The Hong Kong Management Association on 26 June 2007.
For press enquiries, please contact:
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Dr John Chan GBS JP, Chairman of the 2007 Quality Award Organizing Committee, announcing the result at the Press Conference
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Mr Winfried Engelbrecht-Bresges, Chief Executive Officer of The Hong Kong Jockey Club, delivering a keynote speech at the 2007 Quality Award Presentation Ceremony |
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