| The results of the annual HKMA Quality Award, one of
the most prestigious business awards in Hong Kong, were proudly announced
by Mr John C C Chan GBS JP, Chairman of the Awards Organizing Committee,
during the press conference of the Award held on Wednesday, 13 July 2005
at the InterContinental Hong Kong Hotel.
Manfield Coatings Co Ltd is awarded the Gold Award in recognition of
its great commitment to Total Quality Management. The Judiciary Administration
and SGS Hong Kong Ltd are awarded the Silver Awards while ACE Style Intimate
Apparel Limited, Chun Wo Holdings Ltd, Exel Hong Kong Limited, Kuehne+Nagel
(Asia Pacific) Management Ltd and Savills Property Management Limited
are awarded the Bronze Awards. The Special Awards for SMEs went to Objective
Solutions Ltd and Prince of Peace (HK) Limited.
First launched in 1991 by The Hong Kong Management Association, the annual
HKMA Quality Award aims to reward commitment in an age of change, and
to bring public recognition to those organizations that have achieved
outstanding standards of quality and made a lasting commitment to the
process of quality management.
This year, over a hundred of companies have shown keen interest in the
Award. The applicants, coming from a broad spectrum of industries such
as public utilities, banking, property management, business services,
manufacturing, logistics, construction and engineering, prove the reach
and influence of the Award among the local business community.
Commenting on the winners, the Panel of Judges and the Board of Examiners
are deeply
impressed with the heavy emphasis the management has put in direct communication
with employees through the use of different tools. Following are some
brief but specific comments on each winner.
GOLD AWARD WINNER - Manfield Coatings Company Ltd
Manfield Coatings Company Ltd has shown significant achievements in all
the seven criteria. The company has been driven by the outstanding leadership
of its senior management to become the industry’s role model in crafting
a competent and conscientious workforce to exceed customers’ requirements
by offering “prompt and reliable” tailor-made services. Apart from the
brilliant business results, the company has also achieved great results
in corporate governance, environmental protection, product safety and
community support.
SILVER AWARD WINNERS: (Listed according to alphabetical
order of company names.)
The Judiciary Administration
The Judiciary Administration has adopted an organizational development
approach which focuses on culture, structure, people and systems, and
operates as a competitive and sustainable business entity. Committees
and a structured process are established for actively managing external
and internal customer relationships and gauging their satisfaction levels.
A Quality Division is appointed to lead the integration of case management
systems, operating information systems and a section to ensure information
integrity, accuracy and timeliness.
SGS Hong Kong Limited
SGS Hong Kong Limited has a very systematic and market-focused strategy
development process with Technology Advancement, Integration, People Excellence,
and Service Leadership as the backbone. The company has clearly identified
its market segmentation and customer grouping, demonstrating in-depth
market knowledge. An integrated employee Performance Management System
has also been implemented to facilitate personal growth and high performance.
BRONZE AWARD WINNERS: (Listed according to alphabetical
order of company names.)
ACE Style Intimate Apparel Limited
ACE Style Intimate Apparel Limited adopts advanced manufacturing technologies
and sound management procedures, and demonstrates strong commitment to
the industry by establishing the ACE Style Institute of Intimate Apparel
in the UK and in Hong Kong. With its well-defined value creation process,
ACE has achieved a continuous positive trend in sales and net profit,
and a steady increase in design and style creation with improving on-time
delivery performance and increasing customer satisfaction.
Chun Wo Holdings Ltd
For Chun Wo Holdings Ltd, the Examiners are impressed with its strong
organization leadership and customer-oriented culture. The company clearly
spells out its short-term and long-term leadership direction and has developed
a well-structured company organization and project team system for its
operation. Highly effective systems and processes are in place to ensure
close liaison with customers and to build strong customer relationship
at a high level.
Exel Hong Kong Limited
As a well-established logistics solution provider, Exel Hong Kong Limited
is commended for developing dedicated teams for key customers to provide
high quality tailor-made solutions and services. A dedicated Customer
Care Unit is also set up to enhance professionalism in dealing with customer
suggestions. Exel is also a people-centred company which advocates the
equal opportunities policy and maintains a culture of open mind and continuous
improvement to foster a harmonious and cohesive work environment.
Kuehne+Nagel (Asia Pacific) Management Ltd
For Kuehne+Nagel, the Examiners are especially impressed with its unique
strategy development process, which places strong focus on service quality
and customer requirements. A two-way communication approach is adopted
with support of IT tools to ensure that all employees understand and are
committed to the company strategy. The company’s strong IT platform also
facilitates two-way flow of customer and market information and guarantees
a good understanding of customer value proposition.
Savills Property Management Limited
Savills Property Management Limited has a very strong customer and service
orientation culture. Effective systems are in place to monitor changes
in customer requirements and various “sensors” are established to solicit
customer needs. Employee training has been identified as a key success
factor of the company. Along with a wide spectrum of job related training
courses, team diagnostics are adopted to help employees understand themselves
and others in order to depersonalize conflict.
SPECIAL AWARDS FOR SMES (Listed according to alphabetical order of company
names.)
Objective Solutions Ltd
Objective Solutions Ltd successfully creates its values on “People first,
Customer Centered, Technology Driven, Research Focused, Industry Specific,
and Result Oriented”, which form a solid foundation for its present success
and future expansion. Six quality improvement tools are used in enhancing
the company`s performance in customer satisfaction, financial strength,
process improvement and corporate learning. As a technology-driven company,
Objective Solutions continues to develop new system solutions to suit
customers’ changing needs.
Prince of Peace (HK) Limited
Prince of Peace (HK) Limited has developed a distinct set of values and
missions to strive for excellence in serving customers with premium health
products through dedicated staff. The company adopts an “active reporting”
system to facilitate communication between the senior management and managers
and create an environment of empowerment, innovation and teamwork. Through
several key value creation processes, the company has successfully built
a reliable distribution network and quality brands that add value to the
customers.
The Award`s Panel of Judges include Dr The Hon David K P Li GBS JP, Chairman
and Chief Executive, The Bank of East Asia Ltd (Chairman); Mr Giovanni
Angelini, Chief Executive Officer and Managing Director, Shangri-La Hotels
and Resorts; Mr Alfred Chan, Managing Director, The Hong Kong and China
Gas Co Ltd; Mr John C C Chan GBS JP, Managing Director, The Kowloon Motor
Bus Co (1933) Ltd; Professor Edward Chen GBS JP, President, Lingnan University;
Mr Masataka Jo, Managing Director, Fuji Xerox (Hong Kong) Ltd; and Dr
Lawrence T Wong, Chief Executive, The Hong Kong Jockey Club.
The Board of Examiners this year comprises Dr T Y Lee, Director, Technology
Support Centre, The University of Hong Kong (Chairman); Mr Cliff Cheung,
Senior Network Support Manager, Network Support Centre, Hang Seng Bank
Ltd; Ms Jenny Lam, Manager, Business Improvement, Cathay Pacific Airways
Ltd; Mr Ray Lau, Deputy Administration Director, Glorious Sun Enterprises
Ltd; Mr Leung Ping Him, Manager, Quality Management & Technical Training,
The Hong Kong and China Gas Co Ltd; Mr James Ma, Quality Manager, Synergis
Management Services Ltd; Mr William Yau, President, Asia Pacific, Textile
Effects Segment, Ciba Specialty Chemicals Inc; Mr John Yeung, Senior Manager
- Quality Service Excellence, Wholesale Banking, Standard Chartered Bank
(Hong Kong) Ltd; and Professor Matthew Yuen, Director, Technology Transfer
Centre, Hong Kong University of Science and Technology.
Members of Organizing Committee include Mr John C C Chan GBS JP, Managing
Director, The Kowloon Motor Bus Co (1933) Ltd (Chairman); Mr George Chao,
Managing Director, 3M Hong Kong Ltd; Mr Fan Cheuk Hung, Managing Director,
Synergis Management Services Ltd; Mr Kennessy Ha, Associate Vice President,
Asia Television Ltd; Mr Liu Guo Yuan, Executive Vice Chairman and President,
COSCO (Hong Kong) Group Ltd; Mr Perry Mak, Publisher and Group Managing
Director, Hong Kong Economic Times (Holding) Ltd; and Mr Aaron Yim, Managing
Director, Ricoh Hong Kong Ltd.
The 2005 Award is sponsored by Amoy Food Ltd; Cathay Pacific Airways
Ltd; CITIC Ka Wah Bank Ltd; CLP Power Hong Kong Ltd; COSCO (HK) Shipping
Co Ltd; Fuji Xerox (Hong Kong) Ltd; Glorious Sun Enterprises Ltd; Guoco
Group Ltd; The Hong Kong and China Gas Co Ltd; Hong Kong L P Gas (Holdings)
Ltd; Ketchum Newscan Public Relations Ltd; The Kowloon Motor Bus Co (1933)
Ltd; Manfield Coatings Co Ltd; Shangri-La Hotels and Resorts; Synergis
Management Services Ltd; and Urban Group. Asia Television Ltd and Hong
Kong Economic Times are the Media Sponsors of the Award.
For more information, please visit the website of the HKMA Quality Award
at: www.hkma.org.hk/qa.
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