Organized
by The Hong Kong Management Association the 2004 HKMA Quality Award has
entered into the final stage of competition. Around 100 companies have
shown keen interest in the Award and 17 companies submitted the entry
forms for initial assessment. After preliminary screening, several high
quality companies were shortlisted to submit a final detailed write-up
and gave presentations plus a Question-and-Answer Session before the Board
of Examiners on Tuesday, 27 April 2004. The Examiners conducted on-site
verification of claims made in submissions of shortlisted entries and
recommended potential winners to the Panel of Judges who would then make
the ultimate decision. All results will be announced at the Award Presentation
Ceremony to be held on Thursday, 24 June 2004 at InterContinental Hong
Kong Hotel.
Dr T Y Lee, Chairman of The Board of Examiners commented that, The Examiners
are impressed with the overall performance of entrants this year. Participating
companies are all dedicated to quality management and put in tremendous
efforts in improving direct communications between the top management
and their frontline staff. These companies are especially conscious of
the importannce of people management as happy employees would bring happy
customers. Enhancing staff morale was an integral part in further pursuit
of excellence. He noted with pleasure that the participating companies
came from a wide range of industries such as public utilities, banking,
property management, business services, manufacturing, logistics, construction
and engineering, financial services, and so forth. There was also an increase
in the number of small and medium sized enterprises entered into the Award
this year which was indeed a valid proof of the importance of quality
management irrespective of company sizes and nature. All entries will
be evaluated according to the seven major Award Criteria namely Leadership;
Strategic Planning; Customer and Market Focus; Measurement, Analysis,
and Knowledge Management; Human Resource Focus; Process Management; and
Business Results.
The Association introduced the annual Quality Award in 1991 to give recognition
to those companies in Hong Kong which have made a lasting commitment to
quality and also to provide an opportunity for companies to share with
one another their experience in Total Quality Management. The Award is
based on the American Malcolm Baldrige National Quality Award judging
criteria, and is the Hong Kong equivalent to the Japanese Deming Prize
and the European Quality Award.
Past winners of the Award include Fuji Xerox (Hong Kong) Ltd (1991),
Mandarin Oriental Hotel Group (1992), Integrated Solutions Ltd (1994),
Kowloon-Canton Railway Corporation (1995), Island Shangri-La, Hong Kong
(1997), McDonald`s Restaurants (Hong Kong) Ltd (1998), MTR Corporation
(1998), Glorious Sun
Enterprises Ltd (1999), The Hong Kong and China Gas Co Ltd (1999), PARKnSHOP
(2000), COSCO (HK) Shipping Co Ltd (2001), Hsin Chong Real Estate Management
Ltd (2001),
The Kowloon Motor Bus Co (1933) Ltd (2001), Ricoh Hong Kong Ltd (2002),
Eurasia International (China) Ltd Partnership (2003) and Urban Group (2003).
The Award`s Panel of Judges include Dr The Hon David K P Li GBS JP, Chairman
and Chief Executive, The Bank of East Asia Ltd (Chairman); Mr Giovanni
Angelini, Managing Director and Chief Executive Officer, Shangri-La Hotels
and Resorts; Mr Alfred Chan, Managing Director, The Hong Kong and China
Gas Co Ltd; Mr John C C Chan GBS JP, Managing Director, The Kowloon Motor
Bus CO (1993) Ltd; Professor
Edward K Y Chen GBS JP, President, Lingnan University; Mr Ramagopal Rao,
Managing Director, Fuji Xerox (Hong Kong) Ltd; and Dr Lawrence Wong, Chief
Executive, The Hong Kong Jockey Club.
The Board of Examiners comprises Dr T Y Lee, Director, Technology Support
Centre, The University of Hong Kong (Chairman); Mr Cliff Cheung, Senior
Quality Assurance Manager, Hang Seng Bank Ltd; Mr Victor Hui, Quality
Manager China/Hong Kong, Philips Electronics (HK) Ltd; Mr Ray Lau, Deputy
Administration Director, Glorious Sun Enterprises Ltd; Mrs Brenda Lee,
Deputy General Manager, Gold Peak Industries (Holdings) Ltd; Mr Leung
Ping Him, Manager Quality Management & Technical Training, The Hong
Kong and China Gas Co Ltd; Mr William Yau, Regional Segment Head, Textile
Effects, Asia Pacific, Ciba Specialty Chemicals and Mr John Yeung, Acting
Assistant Vice President, Service Quality Management, Quality & Efficiency,
PCCW Ltd.
Members of Organizing Committee include Mr Alfred Chan, Managing Director,
The Hong Kong and China Gas Co Ltd (Chairman); Mr T C Chu, Director and
Managing Partner, McKinsey & Co Inc; Mr Fan Cheuk Hung, Managing Director,
Synergis Management Holdings Ltd; Mr Kennessy Ha, Controller, Marketing
& Sales Division, Asia Television Ltd; Mr Liu Guo Yuan, Executive
Vice Chairman and President, COSCO (Hong Kong) Group Ltd and Mr Perry
Mak, Publisher and Group Managing Director, Hong Kong Economic Times (Holding)
Ltd.
The Award is sponsored by Cathay Pacific Airways Ltd; COSCO (H.K) Shipping
Co Ltd; Eurasia International (China) Ltd Partnership; Fuji Xerox (Hong
Kong) Ltd; Glorious Sun Enterprises Ltd; The Hong Kong and China Gas Co
Ltd; Hong Kong L.P.Gas (Holdings) Ltd; Hong Yip Service Company Ltd; Ketchum
Newscan; Manfield Coatings Co Ltd; Ricoh Hong Kong Limited; Synergis Management
Services Ltd and Urban Group. Asia Television Ltd and Hong Kong Economic
Times are the Media Sponsors of the Award.
For more information, please visit the website of the HKMA Quality Award
at: www.hkma.org.hk/qa.
For enquiries on the Award, please contact Ms Victoria Lo on 2774 8528
or Ms Rosa Heung on 2774 8547.
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