Service Excellence TM for Frontline Service Providers and Supervisors

New
Commencement Date

21 May 2019

  Application Form / Brochure  

Service requirements and standards must be clear so that frontline service providers (supervisors and staff) can perform to expectations. The soft skills and techniques needed to impress the customers are not innate skills, but skills we can learn if taught. Frontline service providers are expected to be knowledgeable, able to communicate, will take proactive action to resolve customers' problems, handle complaints, and to provide service in such a manner that customers want to come back again and again because dealing with the company is so easy, simple, convenient and effective.

This program is intended to equip frontline service providers and supervisors with the right mindset and skills in providing excellent service despite encountering some difficult customers.
Language Medium

English


Member Fee

HK$ 2,780


Non-member Fee

HK$ 2,980 


Early Bird Deadline

21 Apr 2019


Early Bird Member Fee

HK$ 2,580


Early Bird Non-member Fee

HK$ 2,780


Enquiries

For course details:
Diana Li: 2774 8552
Email: dianali@hkma.org.hk
Fax 2365 1000
 
General Enquiry & Enrolment
2774 8500 or 2774 8501


Enquiries

For course details:
Diana Li: 2774 8552
Email: dianali@hkma.org.hk
Fax 2365 1000
 
General Enquiry & Enrolment
2774 8500 or 2774 8501