A 1-Day Seminar on Dealing with Difficult Customers

New
Commencement Date

18 Jun 2019

  Application Form / Brochure  
(For enrollment, please call Enrolment Section on 2774 8500 during office hours.)

Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive. This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Language Medium

English


Member Fee

HK$ 2,780


Non-member Fee

HK$ 2,980 


Enquiries

For course details:
Diana Li: 2774 8552
Email: dianali@hkma.org.hk
Fax 2365 1000
 
General Enquiry & Enrolment
2774 8500 or 2774 8501


Enquiries

For course details:
Diana Li: 2774 8552
Email: dianali@hkma.org.hk
Fax 2365 1000
 
General Enquiry & Enrolment
2774 8500 or 2774 8501